Posts Tagged ‘ICMG’

2011 is underway. For me personally, it’s off with a bang.  If you remember, it was a year ago, that I was venturing out into the unknown starting WebWisedom from nothing.  For those that are interested, 2010 was a reasonably successful year, definitely feast or famine at times, but I wouldn’t have traded it for the alternative. For those of you that did business with me in 2010, most successfully, a few not so much, I GREATLY APPRECIATE the opportunity to work with you. Thank you.  Let’s pick up the pace in 2011 and really make things happen. I kid you not – I’ve learned some things in the past few months that are critically important nuggets for succeeding in the digital economy.

Perfect segway. This week, in the flow of an off-line conversation someone characterized me as “…a digital person living in an analog world.” The reference was spiritual in context, but the second thing that popped into my head was how well that comment translated into my professional life as well. I’m curious if you, those of you that know me well, see this to be a true statement and why? Further, if true, I’m curious if this is a good thing or a bad thing? Does this bode well for me in business, enhancing my value-prop and increasing my chance to successfully add value and thereby generate revenue, or am I in the wrong space doing the wrong thing, eventually destined to fail. Perhaps you would be kind enough to lend your perspective.  I’ve got two focus points:

1. Social Tech and Insurance – teaching the insurance-related enterprise about Social & e-Commerce
2. Socially Facilitated Selling, or my new term: Amplified Influence – teaching B2B sales people how to leverage SocialTech

What’s your comment? Please share. I’d be extremely grateful for either encouragement to press on or a reality check. Really.

*******************A few other quick Shares*******************

Check out these forecasts from World Future Society.  LOT of Social Tech stuff in here. Especially noted the comments on the classroom and customers having the power of CEO’s.  So much more… Maybe this is the year I finally go to a WFS meeting. Anyone care to join me and share costs? It’d be a hoot I’m confident.

I’m signed up for the 2011 PIMA (yes those are my pics on the site) & ICMG (check out the viral video I made for them) Annual Meetings later this month.  Those of you tracking with me in the insurance space, hope to see you at either or both of these events. They both look like they will be well attended and should offer great chances at getting something for the money. And how great that they are back to back in the same city – and a warm, fun one at that. In between I will be running around the area meeting clients and working on the Amplified Influence book (I know, I still have to finish last year’s book. Maybe I’ll integrate all that content.)

I got this from my daughter who’s also into Social Tech, smartly starting to build her own River of Information. Interesting data on Millenials and their habits and preferences. Gee wiz, if you’re selling to these folks, shouldn’t Social be a big part of your sales and marketing strategy? “Tech is in their DNA and IT ENHANCES THEIR LIVES” (emphasis added). Do you get that, Babyboomer marketers and decision makers? Facebook, Smartphones, etc. is ENHANCING, not diminishing, their lives as boomers so often say. If you don’t get it, how many stories like this do you need to read before you get a smartphone, a Macbook, a blog, a Twitter, and start understanding what Social Tech is and why Millenials in particular, and now other generations, are using it so heavily. It’s not then, it’s you. (OK enough of my rant – sorry, I get passionate sometimes.)

You gotta love Shoutlet. As I said a lot in 2010, they are doing some really great work in the SocialTech space with respect to content distribution, control, and reporting. Here’s their prognostication for 2011. Take it to heart. Call them and get started with their tool. Ask for Jenny. (No, I’m not on their payroll.)

Favorite tweet from this week:

@barbaragiamanco: It is ag8 example of how a group should be run! RT @paulcastain: Thanks for the #salesplaybook shout out Barb.  #sales #newhandshake

I just joined this Sales Paybook group on Linkedin. Already picked up a few powerful tips. Now I need to add some. Follow Barb Giamanco. Had an off-line phonecon with her this week. Looking forward to reading her book. Very sharp and savvy Social & Sales Consultant.

From Lewis Howes, Linkedin looks to going public. Darn! I could be wrong, hope I am, but I think a Linkedin IPO is NOT a good thing for Linkedin. It will be interesting to watch. One thing’s for sure – it will be a very Social event, one way or the other!

Lastly, how are you coming on the Mobile version of your site? Do you understand that needs to be a priority project for 2011? NOW? I’ve got a fantastic resource I’d like to connect you with.  Contact me.

Favorite picture from the Christmas break. Me and the fam decorating the Christmas Tree.

It was a great Christmas.

Appreciate hearing from you in the Comments below next to the tags. Thanks for engaging.

ICMG 2010 Annual Meeting (see my pic’s here)

Opening Keynote: Byrd B Baggett III – Byrd the Terd in High School!

When you were born, you cried and people celebrated.  When you die, people will cry and you’ll celebrate.

If you don’t love people, you’ll never lead them.

“Will to win is everything.” Vince Lombardi – most often mis-quoted quote “Winning is everything.”

Success at the expense of faith and family isn’t really success.

Secret of success of SW Airlines – most unionized carrier in the business

I asked him, “We hire attitude and train skills.”  Don’t hire people that brighten the room when they leave it.

TC+PC=LC

TC – technical competence

PC – people competence

LC – Leadership competence

Every morning, count five blessings before you earn the right to say a word.

SMILE – Special Magic in Living Everyday – this isn’t a dress rehearsal

When the pain of remaining the same exceeds the pain of change – when true growth starts.

NO P.G.A. – Power Greed Arrogance

EGO – Edging Growth Out

You know things are bad when “whose idea wins” means more than “the best idea.”

Hearing but not listening – ‘silent’ and ‘listen’ have the same letters.

How the Mighty Fall – the 5 Stages of Decline of an Organization

Why are you always happy!  I believe God put us here to serve other people.

The pain of discipline or the pain of regret – which one do you want?

The truth may sometime hurt but it will always help.

We’re killing people because of religions – I’m about relationships.

Life’s not about me, faith journey begins.

2/24/90 – 2 bad behaviors – identify in the next 24 hours and work on them the next 90 days.

“Values are the root that determine your fruit.”

Technology is killing relationships.  Email complaint… 10, 2, 4 – only check email every so often

The Saints got rid of the ‘Me’ players and brought in the ‘We’ players.

What people are looking for in leaders

1. Trust
2. Compassion
3. Stability (no emotional spikes)
4. Hope

Great leaders keep hope alive.

S.A.L.T

• Stop
• Ask the right questions from the right people
• Listen objectively with an open mind.
• Think about the consequences of your choices.

Keep you from Fire Ready Aim…

Bought things I didn’t need with money I didn’t have to impress people I didn’t like!

The most powerful word?  We

Only 5% percent of people read a book on personal improvement every year.

Read 10 pages a day in a self-improvement .  Try The Noticer by Andy Andrews

Most fulfilling purpose:  Being a part of something greater than self.

Forgiveness liberates the soul.

The fruit of service is peace. Mother Theresa

Book: “The Power of Full Engagement”

Expert – ex is a has been, spurt is a drip under pressure

Gary Jacobs on Skype due to the snow storm in Washington (lot of people missed flights)

Problems of HC Spending

2.5 trillion in overall HC spend, 17% of the economy, expected to about double by 2019

Two issues – cover more people, if get sick, will get services

2. control costs and reduce overall spend – in alignment with other countries

Political reform -

Blue-dog coalition – Fiscal conservatives, no new taxes, if new program, gotta cut some others

Also about 40 congressmen dealing w abortion

Merrill Matthews – public policy analyst, author, council for affordable health insurance

We believe markets work in Washington – a minority view

Election in Mass. changed everything.

Everything is back on the table

The coverage mandate became the real stumbling block

Auto insurance – national statistic is that the percentage of people without auto insurance is about the same as people without health insurance.  So mandates don’t really work.

Penalty and jail if they don’t get it???

Democrats believe Guaranteed Issue and community rating should be the standard.

Tried exchanges in the past – MASS. 2006 legislation, pushing it, starting to work

Taxing benefits – 17 new taxes in the House Bill

Senate wants to back off on the large group.

Administrative waste (commissions, marketing, etc. would put all of us out of business)

Higher minimum loss ratio – insurers talked them down a bit (debate on HAS inclusion)

My guess – HC Reform is dead this year – R have no real political interest, D would rather not vote – if they vote Y they’ll get in trouble with voters, if vote N trouble with party leadership

Some funding in there to get funding for high-risk pools (people w HC issues).

Increase competition across state lines

Democrats hate consumer-driven health insurance to control costs

Real problem for the states is the budget – so tight not a lot of room to move.

Healthcare Freedom Act – State of AZ started it.  VA Senate just passed it.  Pushing back on the Feds

Because so many people in DC thought we were going to have Reform – it’s all off the table now.  No telling whether we might see individual laws for the Class Act, Reinsurance Provision, etc.

It’s a good time to be talking to people who are running for office about what makes sense for healthcare reform, then in the next election cycle we can get some good reform.

Gary Jacobs

Brown: More of a story about all the frustration that so many Americans are feeling about Jobs, the economy and the HC Reform process.

See the slide about the National Debt gorilla in the room

Kennedy – liberal man with a conservative bent.  His death left a void.  He might have gotten a deal done for reform.

Death knell was the deal-making and lack of transparency.  Nebraska and Landreau deal were bad.

Quality of the work that is done does not impact the payments.  So if a doc leaves a sponge in the patient, the work to go in and make the fix also gets paid for.

Politics trumped the policy.

Private insurance is a cornerstone of our economy?

Question:

Does the insurance industry have some proposals that can slow this trend down?  $40 trillion Medicare in unfunded liabilities?  They’ve been running Medicare about 40 years.  The fraud in Medicare and Medicaid is unbelievable!!! 12-15% of claims. In private health care, it’s about 1%.  It would be a disaster to run private insurance like they do public.

$800 billion a year in waste in the system – medical malpractice, defensive medicine

Search on Thomson Reuters and $800 billion waste.  17% in fraud

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My Take: (What’s yours??)

Great content, great networking, a little too much good-ole boy stuff.  But there’s a lot of new talent appearing in the crowd.  Hope they stick with it and keep coming.  Hope I keep coming!  Need to do some business with some of the folks.  To be candid, I’ve done a few good deals over the past 6 years.  And I know the group is not generally there to talk tech – they’re there to talk product and alliances.  But hopeful that with persistent follow-up in the next few weeks, a few more folks will get savvy to a tremendous offer I’m bringing to the group:

Many of the folks on the distribution side have a certain block of agents with either no Web site or a bad Web site – both of which could be undermining their sales efforts.  I’ve got a unique solution to that simple yet complex problem. http://www.myagencycenter.com -low price points, great potential to help agents drive untapped production, great tech.  Definitely want to encourage a look or pass this information along to the right folks in the organization.

Recent events

December started out in a whirlwind followed by an almost complete 2-week vacation from work, something I desperately needed.  Thus the quiet period relative to blogging.

On the Agent-driven side of the house (versus association and affinity)… MyAgencyCenter focus…

Based on my travels and discussions in the early part of December, I remain convinced that local insurance agents can create a self-generating lead system – cheaply and sustainable.  Those seem to be the two keys in this market.  The solution needs to be an affordable, pay-as-you-go subscription model and easy to support with a simple weekly schedule of agent activity.  However, the tricky part is the agent Web site.  With the compliance requirements of insurance companies and regulators, and the complexities of insurance quote engines, agent Web sites that are meaningful lead engines for the agents are a real conundrum.  They have to be professional, up to date, useful for the prospect, and thus able to move the visitor from the cloud to the funnel.  At a bare minimum, the site needs to reinforce the agent’s reputation in the marketplace as a committed insurance professional.  MyAgencyCenter, in combination with social media strategies, seems to be the solution.  For now, my focus is on MGA’s, IMO’s, career and captive agencies, insurance companies with W-2 agents, and other similar large organizations.  (Sorry, MyAgencyCenter is not quite ready to serve individual agents or small agencies.)

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Blog Consulting

So I finally got my first paid consulting gig helping another insurance marketing organization get started with a blog strategy!  I’m pretty excited about it.  Of course, it’s a covert op at this point, but I’m hoping it will become overt later in the year as the blogs mature and the client becomes more comfortable with the environment. Let me know if you feel motivated to start your own.  I can’t recommend it highly enough…

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Sidebar – Priceline.com rocks.  Might be ‘old news’, but I’ve developed an affinity for it with all the budget cuts.  Just gotta say that I’ve saved a ton on air and car rentals – without much adverse impact on convenience, I must say.  Let me know if you’d like some tips.  What about you?  How do you save money with travel expenses?  Any neat ideas?  Please comment.

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PIMA 2010 Annual Meeting in three weeks in the Florida Keys

In collaboration with Bill Tyson and Sherri Lagana, as well as pointers from Rick Jones, conference tri-chair and Mona Buckley, PIMA CEO, I’m working hard on the panel discussion “Demystifying Social Media”.  It’s a tall order for a 45-minute session, but I’m working with some really smart and savvy people.  The interesting thing that we’re netting out to is that, once you get into the social media game, it’s really not that mysterious. I’d be interested in your comments.

And the other really neat thing is that each Social Media program within each organization will likely be, by very nature, unique and different based on the people and products of the organization.  And lastly, unlike Web sites and the tendency for CIO’s and IT departments to hijack what should be primarily simple marketing projects, Social Media strategies and the execution there-of are clearly destined to be managed by sales and marketing (of course, in collaboration with IT and Compliance as appropriate).

Look for a Social Media survey in the next week or so.  And yes, I’ll be taking interesting pictures.  Smile… but don’t look at the camera if you don’t have to!

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While I’m on the Social Media topic, here’s a very useful aside.  Do you have a Social Media ‘Policy’ for your organization?  A couple months ago, I collaborated with a very savvy group of insurance marketers on the P&C side of the business.  Let by Jeff Yates and the IIABA ACT subgroup, we developed a helpful guide for establishing a Social Media Policy for an organization.  Again, Social Media Strategies will vary by organization (let me know if you need help with that), so it’s not a cookie-cutter thing.  SM Policies will vary.  But the guide will help you cover most if not all of the must-haves for an effective policy.  Also find it HERE, another great blog.  I’d be interested in any feedback as it’s by nature a ‘living’ document.

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ICMG 2010 Annual Meeting in Tucson

Looking a little further out, ICMG is coming up on the heels of PIMA.  (Btw, I’m glad Mona and Audrey make the effort to collaborate on the scheduling of these two very important events as there is significant overlap, especially on the vendor side of the equation.)  Last year’s meeting was a record-breaker.  It will be interesting to see if this year will surpass.  I know I’ve seen a lot of new members signing up over the course of 2009.  But 2009 was a rough year as well, so we’ll see.  I’m looking forward to connecting with folks about MyAgencyCenter as well as about Web sites, insurance technologies like quote engines, e-applications, agent portals, and single or multi-carrier agent contracting solutions.  As always, there will be ample things to talk about and great opportunities to connect needs and solutions, whether they are mine or not.  And oh yeah, I’ll be taking cool pictures.  Might even do a vid-cast.

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Next: Final Reflections on 2009 and Forecasts for 2010 – A podcast with the legendary Mark M. Hill

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A few final pictures from 2009

I had a pro-shooter take a picture of me at the NCAA College Cup, the Men’s Division 1 soccer equivalent of the basketball Final Four.  Thought it came out well.  My team lost a heart-breaker though.  Very long trip back to CLE, lemme tell ya.

A picture of a pricelsss gift I made for my buddy Dave Recchion that moved to North Carolina in 2008.

A picture of Kelle with her favorite Christmas present.

And a pic of me and Zach at the Hudson Chapel Saturday morning Men’s Bible Study.  (Btw, speaking of technology, check out what my church is doing with a .TV site… simple and creative, and very cool use of Social Media.  And it’s a great church group if you’re looking for one.)  I also made a short and sweet music vid over the holidays trying to capture my year in the study…