Thoughts, real-world observations, and anonymous examples – good and bad – regarding the use of Web/Social/Mobile technology in the insurance industry. Follow Mike Wise, President WebWisedom LLC, for the latest in Social Technologies.
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So it’s been snowing off and on here for three days!!! Geez. But there’s LIGHT AT THE END OF THE TUNNEL – Miami in 12 days… for 9 days. PIMA and ICMG. First PIMA…
[Twitter Hash-tag for PIMA: #PIMAAssn (more on Twitter at the end of the story)]
The 2011 PIMA Annual Meeting will be in full swing two weeks from today. At 200 registrations and climbing, and with content focused on “Innovation”, it’s shaping up to be a bang-up conference. Greatly looking forward to attending, taking pictures, engaging in thought-provoking discussions, podcasting with a very sharp new member and savvy guests on innovation, and having fun with people a lot smarter than me in this business.
I have a sneaking suspicion that I will be asked a few recurring questions.
…or something along those lines. I have some really good answers to both.
But I’m equally sure I will also hear a few recurring statements.
…or something along those lines.
Totally understand and resonate. Let me collect a few thoughts and ask for your comments…
On “No Time”…
Social Media Marketing, building a Social-based river of information, actively engaging your constituents, and paying attention to ‘listenting’ programs definitely takes time and resources. No doubt about it. As an example, this blog post took me from 9-1030am this morning from start to finish.
A little about what I do…
It does take time.
But on the flip side, I am NOT doing things that used to take up that time. Looking back over last year, I would characterize several big items:
Net net, diving in and making room for Social in my schedule has actually freed up AT LEAST an equal amount of time that it has consumed.
How about you? If you’ve done a similar process, has this been your experience?
If you’ve haven’t done this process, do you see opportunities with your time where you could make similar changes?
Please share a comment.
On the Compliance side, totally get that. Here’s the good news. Last year I collaborated on a strategic project with a leading insurance company in the insurance affinity space. Long story short, they hired me to research industry and company guidance relative to Social Media and Compliance. Once we had all the facts in a nicely organized document, we then took a half day and talked through the ‘real deal’ wrt Social and the insurance industry and more specifically the affinity distribution model. At the end of the day (literally), compliance was VERY pleased with the report, the discussion, and, perhaps most importantly, the approach. (I give great Kudo’s to the affinity marketing veteran who led the effort – a STUDY in professionalism on several levels.) We’re now moving beyond that into the strategy phase – in collaboration with a much smarter compliance department.
Is Compliance still an issue for you? What questions do you have?
Comment below or let’s talk at PIMA…
To the statement about past success, it’s totally legit. Absolutely. I still don’t have a good answer… at least one that doesn’t come off as a scare tactic or offensive. I have a lot of answers, but they typically aren’t successful in helping someone in this mode understand their need for Social and/or to get started. But invariably when I hear this statement, the first company that comes to mind is Blockbuster and the whole Netflix/Redbox situation, since I see the remnant of a Blockbuster store near my house quite often.
At one point, Blockbuster was extremely successful. But now they are… well, let’s just say they have fallen. Why? Of course there are a lot of reasons (click on this Google search called blockbuster case study 2010). But no doubt (and if anyone has a true story to share, please do), at some point in the early days of Netflix, there were conversations at Blockbuster about Netflix as a threat, the whole streaming video business model idea, the potential impact on consumer behaviors, and so forth. What was the response at that moment by the leadership team?
Am I out in left field, or would it be safe to say that Blockbuster did not adapt, perhaps at the very point that they were REALLY successful, at a point where the executives might have said,
“Why change? Our business model has made us VERY successful?”
What do you think? Do you see a connection with the insurance affinity exec that says,
“Why do Social Media Marketing? I’ve been very successful with Direct Marketing.”
What’s your take on all this. Whether you are going to PIMA or not, do you have anything to share that we can all learn from? I, for one, am all ears.. and I’m confident many of the follow-on readers will be as well. Please Comment below. Thanks a gazillion in advance. (Btw, if you do Comment, click the button that subscribes you to the subsequent comments so you can stay posted on the thread.)
More on Twitter:
Hashtags? YouTube video on it
How Twitter and Hashtags help enrich conferences. Great stuff on this Google Search.
Not sure about Twitter? Link to Twitter Handbook… excellent Resource.
Oh yeah, PS. Akron Men’s Soccer set yet another record!!! In the MLS SuperDraft, 5 OF THE TOP 10 DRAFTEES were from Akron!!! Holy Cow! Read the story here.
2011 is underway. For me personally, it’s off with a bang. If you remember, it was a year ago, that I was venturing out into the unknown starting WebWisedom from nothing. For those that are interested, 2010 was a reasonably successful year, definitely feast or famine at times, but I wouldn’t have traded it for the alternative. For those of you that did business with me in 2010, most successfully, a few not so much, I GREATLY APPRECIATE the opportunity to work with you. Thank you. Let’s pick up the pace in 2011 and really make things happen. I kid you not – I’ve learned some things in the past few months that are critically important nuggets for succeeding in the digital economy.
Perfect segway. This week, in the flow of an off-line conversation someone characterized me as “…a digital person living in an analog world.” The reference was spiritual in context, but the second thing that popped into my head was how well that comment translated into my professional life as well. I’m curious if you, those of you that know me well, see this to be a true statement and why? Further, if true, I’m curious if this is a good thing or a bad thing? Does this bode well for me in business, enhancing my value-prop and increasing my chance to successfully add value and thereby generate revenue, or am I in the wrong space doing the wrong thing, eventually destined to fail. Perhaps you would be kind enough to lend your perspective. I’ve got two focus points:
What’s your comment? Please share. I’d be extremely grateful for either encouragement to press on or a reality check. Really.
*******************A few other quick Shares*******************
Check out these forecasts from World Future Society. LOT of Social Tech stuff in here. Especially noted the comments on the classroom and customers having the power of CEO’s. So much more… Maybe this is the year I finally go to a WFS meeting. Anyone care to join me and share costs? It’d be a hoot I’m confident.
I’m signed up for the 2011 PIMA (yes those are my pics on the site) & ICMG (check out the viral video I made for them) Annual Meetings later this month. Those of you tracking with me in the insurance space, hope to see you at either or both of these events. They both look like they will be well attended and should offer great chances at getting something for the money. And how great that they are back to back in the same city – and a warm, fun one at that. In between I will be running around the area meeting clients and working on the Amplified Influence book (I know, I still have to finish last year’s book. Maybe I’ll integrate all that content.)
I got this from my daughter who’s also into Social Tech, smartly starting to build her own River of Information. Interesting data on Millenials and their habits and preferences. Gee wiz, if you’re selling to these folks, shouldn’t Social be a big part of your sales and marketing strategy? “Tech is in their DNA and IT ENHANCES THEIR LIVES” (emphasis added). Do you get that, Babyboomer marketers and decision makers? Facebook, Smartphones, etc. is ENHANCING, not diminishing, their lives as boomers so often say. If you don’t get it, how many stories like this do you need to read before you get a smartphone, a Macbook, a blog, a Twitter, and start understanding what Social Tech is and why Millenials in particular, and now other generations, are using it so heavily. It’s not then, it’s you. (OK enough of my rant – sorry, I get passionate sometimes.)
You gotta love Shoutlet. As I said a lot in 2010, they are doing some really great work in the SocialTech space with respect to content distribution, control, and reporting. Here’s their prognostication for 2011. Take it to heart. Call them and get started with their tool. Ask for Jenny. (No, I’m not on their payroll.)
Favorite tweet from this week:
@barbaragiamanco: It is ag8 example of how a group should be run! RT @paulcastain: Thanks for the #salesplaybook shout out Barb. #sales #newhandshake
I just joined this Sales Paybook group on Linkedin. Already picked up a few powerful tips. Now I need to add some. Follow Barb Giamanco. Had an off-line phonecon with her this week. Looking forward to reading her book. Very sharp and savvy Social & Sales Consultant.
From Lewis Howes, Linkedin looks to going public. Darn! I could be wrong, hope I am, but I think a Linkedin IPO is NOT a good thing for Linkedin. It will be interesting to watch. One thing’s for sure – it will be a very Social event, one way or the other!
Lastly, how are you coming on the Mobile version of your site? Do you understand that needs to be a priority project for 2011? NOW? I’ve got a fantastic resource I’d like to connect you with. Contact me.
Favorite picture from the Christmas break. Me and the fam decorating the Christmas Tree.
It was a great Christmas.
Appreciate hearing from you in the Comments below next to the tags. Thanks for engaging.